Technology Support 

The Department of Information and Communication Technology (ICT) Helpdesk system is the most effective way for faculty and staff to get support.  From the Helpdesk homepage, log in with the same credentials used to access the Graded_School network and school computers.  

Should staff or faculty need immediate assistance, they may call extension 767 (SOS) from any on-campus phone.  

Students can get support by coming to ICT offices.  Parents may receive assistance by stopping by or writing to ParentTechSupport@graded.br. Hours are 8:00 am - 4:00 pm, Monday-Friday.  

The ICT Department can be found between the B wing and the Arts Center, beside the Cafeteria. Students, parents, faculty, and staff are welcome to visit ICT Knowledge Bar and to get assistance from our skilled staff.


 

Need Help?

Click here to Submit a ticket

For immediate assistance,
dial SOS (ext. 767) 
8:00 am - 4:00 pm 
Monday - Friday


Marie F. Beardwood
Director of Technology Integration
ext. 160

Luiz Santana
Network and Infrastructure Manager 
ext. 176

Michele Beraldes
Administrative Assistant
ext. 161


Aleandro Oliveira
Audio Visual Coordinator
ext. 175

Hercules Sousa
Audio Visual Assistant
ext. 171

Douglas Moreno
Database Supervisor
ext. 174

Lais Stechi
Database Officer
ext. 178

Kethynney Sousa
Support Analyst
ext. 164

Vinicius Taurino
Support Analyst
ext. 170

Jaime Santos
Support Analyst Assistant
ext. 645

 

Av. José Galante, 425
São Paulo, SP - Brazil - 05642-000
T: 55-11-3747-4800
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