Support

Printing

Remember: Think before your print!

Printers are available throughout Graded's campus. Faculty, staff, and students may use any printer. All printing services are managed by Graded and accessed using Graded accounts.

 

Instructions for students

To install, print, and pick up a print job from any printer on campus, follow these instructions:

For students with Windows computers, please access this tutorial.

For students with Mac computers, please access this tutorial.

 

Instructions for faculty and staff - BYOD Mac computers

To install, print and pick up a print job from any printer on campus, faculty and staff who use a BYOD Mac computer should follow these instructions.

 

Instructions for faculty and staff - Graded Windows computers

To install, print and pick up a print job, follow these instructions:

1. Make sure you are connected to the ‘Graded_School’ wifi network.
2. Select the Print option from the document you want to print (CTRL + ‘P’ OR go to ‘File’ > ‘Print’).
3. Select either the black & white printer (b&w-printer), or color printer (color-printer).
4. Verify the paper size.  It should be ‘letter’ or ‘A3’.
5. Select ‘Print’.

If the printer drivers are not installed on your Graded Windows device, please bring your computer to ICT.  

 

Instructions for faculty and staff - BYOD Windows computers

To install, print and pick up a print job from any printer on campus, follow these instructions. If you need help or would ICT to complete this process for you, please bring your computer to the ICT office.  

Install the printer driver:

1. Make sure you are connected to the ‘Graded_School’ wifi network.
2. Download and run this application.
3. Select your preferred language and press ‘OK’.
4. Check the ‘I accept the agreement’ option and click ‘OK’.
5. Wait for the application to retrieve Graded’s printer list.
6. Check the boxes for ‘B&W-PRINTER’ and ‘COLOR-PRINTER’ and click ‘Next’.
7. Use your Graded credentials and click ‘Next’.
8. Wait while the printers are added.
9. Click ‘Finish.’

Print:

1. Make sure you are connected to the ‘Graded_School’ wifi network.
2. Select the Print option from the document you want to print (CTRL + ‘P’ OR go to ‘File’ > ‘Print’).
3. Select between the black & white printer (b&w-printer), or color printer (color-printer).
4. Verify the paper size.  It should be ‘letter’ or ‘A3’.
5. Select ‘Print’.

 

Instructions for faculty and staff - Collecting print jobs

1. Locate a printer on campus. There is one on each floor in each wing and one in each of the offices.
2. On the panel of the printer, press the green arrow next to the word ‘Start’ on the touch panel. 
3. Enter your Identification number.  This number is on the back of your Graded ID badge. 
4. Press ‘Next.’
5. In the main printer menu, you will be able to select jobs you'd like to print or delete ones you no longer need.
6. Log out by pressing the “Log Out” button on the printer touch panel. 
7. Don’t forget to take your print job!  

 

Photocopying and Scan to Email feature

All members of our community can photocopy and scan documents to email.  Should you need assistance, please call or come to the ICT office.

Wi-Fi Access on Campus 

For faculty, staff, and students: All devices (laptops, phones, tablets) may be connected to the 'Graded_School' network with the same username and password used to log into Graded email (firstName.lastName or first_last for staff and faculty; gr999999 for students).

For parents and visitors: ICT is pleased to offer the Graded_Visitor network across campus. No login credentials are necessary. Since it is an open visitor network, it has a few limitations, but it should be enough for all common internet functions such as websites, email, and social media.

Disclaimer

It is the responsibility of all members of the Graded community to ensure the safety and security of personal and school equipment, the school network, and, ultimately, our students. Please honor the LARK (Legal, Appropriate, Responsible, and Kind)

guidelines when connecting to the Graded network and using its digital resources. Graded is not responsible for data loss (including but not limited to spyware and viruses), damage, or theft of any equipment brought on campus.

Please be aware that the use of the Graded network is not anonymous. 

Objectives 
By the end of this page you will be able to use the essential functions of Graded’s telephone system.  You will be able to:

• Make calls.
• Transfer calls.
• Direct calls.
• Use the conference call system.
• Quick dial users (OS40 large display only).

 

OS20 (SMALL DISPLAY)

Figure 1

 



Making Calls

• Internal Calls: 

1. 1. Pick up the handset.

   2. Dial the 3-digit extension. 
       

• Outgoing Local Calls:

  1. Pick up the handset.  

  2. Dial 0 for the external line. 

  3. Then, dial the number. (0+XXXXXX)
      

• Long Distance Calls:

  1. Pick up the handset.  

  2. Dial 0, the carrier code (015), then the city code, followed by the number. (0+015+11+XXXXXXXX)
      

• International Calls:

  1. Pick up the handset.

  2. Dial 00, the carrier code (015), the country code, the city code, followed by the number. (00+015+X+XXX+XXXXXXX)

 

Transferring Calls

You can transfer any caller to another on-campus internal phone.  

1. Before beginning the transfer process, get as much information as you can so you can announce the caller when you complete the transfer. 

2. Ask the caller to please hold and you will transfer the call.  

3. Using the up or down arrows on the Navigation Button (see Figure 1), highlight the option Consultation.  

4. Press the OK button in the middle of the Navigation Button.

5. Dial the number of the person you wish to reach.  

6. Wait until the person answers and announce the caller.

7. Replace the handset. The call will be automatically transferred.

 

If no one picks up after Step 5, and if there is no voicemail set up, retrieve the original caller by pressing Return to held call.

Once you retrieve the caller, take a message and pass on the information to the appropriate Graded staff member.  

 

Directing Calls

You can use this option to forward your calls to any number when you are not at your desk. 

1. Select the direct button  .

2. Using the up or down arrows on the Navigation Button, choose the forwarding type you want (all calls, internal or external calls).  

3. Dial the number you want to forward your calls.

4. Press OK in the Save option.

 

To turn off this option:

1. Press the button  again and the message Call forwarding off will appears in you screen.

 

Using the Conference Call System

You can use the phone system to have a multi-person conversation.

1. Pick up the handset and dial the first person you want to join the conference call. 

2. When the person answers the call, use the up or down arrows on the Navigation Button to highlight the option Start conference.

3. Press OK on the Navigation Button and dial the second person.

4. If you want to add another person, press OK in the option Conference.

5. Select Add party.

6. Dial the other number.

7. Continue until all your parties have joined the conversation.  

 

OS40 (BIG DISPLAY)

All Directions for the OS20 (Smaller Phone) work with this phone.

In addition, this phone (OS40) will allow you to configure it to quickly dial certain phone numbers and colleagues.  

 

Quick Dial Users

To add a phone number and colleague to Quick Dial list.

1. With the handset in the cradle, press one button in the Quick Dial menu for 1 second.

2. On the Navigation Button, use the up or down arrows to highlight Edit selected dialing. 

3. Press Ok on the Navigation Button.

4. Use the down arrows on the Navigation Button to select Number:

5. Press Ok on the Navigation Button.  

6. Type the number you want on Quick Dial and press Ok.

7. Use the up arrow on the Navigation Button to select Save & Exit.

8. Press Ok.

9. You will see your new Quick Dial name associated with the button you configured in the Quick Dial menu.  

 

To remove an item from Quick Dial:

1. With the handset in the cradle, press the button in the Quick dial menu associated with the number you wish to remove.

2. Use the down arrows to select Assign telephony function.

3. Press Ok.

4. Use the down arrow to select Clear key. 

5. Press Ok.  

6. Press Exit. 

 

Getting Help

Questions? Complaints? Concerns? We are here for you! 

• Dial x767 (SOS) from any on-campus phone.

• File a helpdesk ticket by emailing helpdesk@graded.br. 

• Stop by!  We appreciate the business.  

Your official school email address is your Graded Gmail account. We recommend using this account for school purposes only, as it will not follow you when you leave or graduate. Since this account is used to communicate important information, please check it frequently.